If you don’t find the answer to your question here, please feel free to talk to us through the chat box on the bottom right of this screen.

Order Processing

What kind of payment methods do you accept?

We accept Stripe, PayPal, and soon we will also accept Amazon Pay.

Do you accept longer payment terms?

We can go through a KYC process with you so we can discuss longer terms. We usually only allow this after the first delivered order.

Are you a business registered in USA?

Yes, we are. Our store is maintained by Chef JEAN PIERRE LLC, located in CHAMPAIGN IL.

Delivery Questions

Who will deliver my order?

Either our partner Champaign Foods Inc or UPS Ground will deliver your order.

Do you ship everywhere in the USA?

Yes, we do ship from coast-to-coast in the US. Our Warehouses are located in Chicago, so it could take a couple more days to reach out to you if you’re in California.

How long will it take to ship to my location?

This UPS chart below will tell you how long it will take. UPS Ground Delivery Time *Please note that your order packing will take 2 days prior to shipping*

What happens if the goods are damaged or expired?

Please contact us immediately so we can replace your order real quick.